Sony started manufacturing waterproof phones way before everyone else and invested heavily in it, which I see as a nice feature but definitely not a game-changer. They have recently announced “Xperia Aquatech” will be open this December. A store built 4 meters below surface where trained divers will escort customers to the underwater shop. It sounds like too much of a hassle to just reach a store that sells phones but I guess the experience is worth it.
As many already know, The Avenues mall was first to announce they were the first non-smoking mall in Kuwait, which was far from the truth. It was more like the first non-smoking mall in Kuwait that offered you ashtrays when you lit a cigarette. There newest approach in tackling smoking inside their mall makes no sense at all.
They installed open booths, that can’t be closed with no ventilation. It’s like the avenues install a pool, then highlighted a designated spot where you can pee on. Just like how the pee will eventually fill up the pool regardless, so will the smoke inside the mall. I have no idea why they think there’s a solution in-between smoking and non-smoking.
Update: I was misinformed about the ventilation, haven’t tried them myself as I don’t but they seem to have ventilation? Some mentioned they don’t, some said they did. Which isn’t that helpful when the door itself doesn’t close.
Photo via Q8AllinOne
Only an hour after I published the post about Audi’s service did I get contacted by the higher management there. They escalated my issue and told me my car would be ready the next morning. They did call the next morning and because there was an issue with removing the old dynamo, releasing my car got postponed to the next day.
Today I went and picked up my car. I had a talk with the management and they explained how stock that comes from Dubai goes through a very complicated logistics route and can’t be transported by air, only by ground (due to customs regulations). They are working on an expansion that would take a bit more than year to double their current stock of Audi parts.
They didn’t charge me a ridiculous amount which I was glad about. Overall there are things that I’m happy about and things I’m not. I’m happy the management had a talk with me, they were honest and transparent. They mentioned what what went wrong and to a certain extent how they could have made things better.
What I’m not happy about is why I had to tell the world how bad the service was just to get proper service treatment which I should have received without making a big fuss. Why do I have to be considered a threat to get a proper service? I’m not the guy that wants to be feared by companies ‘because he has a blog’.
I was at a Virgin Megastore in Dubai a few days ago and spotted this cap. I’m sure the majority of Kuwaitis won’t wear this in public because of all the awkward looks but I don’t know why they picked green, blue would have made more sense. I do have other suggestions they could have used.
“Not Only Do I Take Selifies While Driving, I’m Also Kuwaiti” would be a good start.
You’d think after being a loyal customer for over 5 years they’d treat you decently. I’ve always complimented them to friends and defended them when someone told me they were pretty bad but they totally hit the fan on this one. My car has been in their garage for 2 weeks and they haven’t even touched it yet nor offered me a temporary car.
Two weeks ago I went to Audi because a battery warning sign popped up in my car. After spending over 3 hours waiting for them to replace the battery for an overpriced amount. They then found out the dynamo is actually what was damaged and not the battery. I had to leave with a taxi and leave my car at their garage.
They told me the dynamo piece for my car wasn’t available and had to be ordered from Dubai, it would take a week at max. I waited a week, with no car replacement and I called twice to check on my car. Both times they would tell me they’d call back in ~15 minutes and never call back which got on my nerves. How can you just tell a customer we’ll call you back and just ignore them? How much disrespect can you possibly have for a customer?
The third time I called and explained how I’ve been ignored by terrible customer service, the guy on the phone said the same exact thing, I’ll call you back later. He did eventually call back hours later, telling me the order got delayed by another week. I love how he mentioned the problem was from the Dubai branch and not their branch, like that would make me feel much better and totally okay with waiting another week with no car.
At this stage they could have at least offered me a temporary car because of all the faults and issues they made me go through but no, they’re contempt with how things are. The dynamo piece finally arrives and I think there’s an issue with the piece, I have to wait even more until they get another one.
You’d think they would treat a customer of 5 years with at least some decency. I really like Audi but after this customer service experience I will likely be looking elsewhere. My car hasn’t been touched yet, sitting there for 2 weeks in the service garage and I’m sure after they’re done I’ll be charged a ridiculous amount of money.
Update: I got my car back, read how it went [here].
For those who’ve always been curious about camel milk now’s your opportunity. Costa Coffee are opening a new store at Mangaf in Miral Mall near Hilton and will be serving all their coffee with camel milk on the 28th of October. Camel milk has lower lactose and 3 times more vitamin C. Makes you wonder why coffee shops don’t offer camel milk all year.
- Date: October 28th, 2014
- Location: Miral Mall, Mangaf
I just found out about this recently and I’m sure many would really benefit knowing about it. As it turns out, you can under certain circumstances legally rent a KNET machine for up to a couple of months without having a company licence. I sat with AlAhli United Bank and I’m sure many other banks have this service as well, just different offers.
If you provide the bank with proof you will be taking part in an exhibition then they can rent you a KNET machine for you to use for that expo. They’ll give it to you a few days before the exhibition and you return a few days after the exhibition or on whatever timeframe that was agreed on.
Cost: KD 50 down payment + less than 1% commission per transaction (depends on your deal with the bank)
To capture the beautiful scenery of the desert of Liwa in Abu Dhabi for Google streetview they decided to do it in the most authentic way possible, use camels. I guess they didn’t want to ruin the flow of the desert with tire tracks and I completely agree with their approach. To see the results of Liwa Google Streetview click [here].