After I posted “Aramex No More” I was later contacted by an Aramex staff member. He wanted to meet up for coffee and offer more insight about the incident that took place where my shipment ended up in Qatar. So we met up in Caribou and had a pretty long discussion, a little less than 4 hours long.
It turns out the package which was sent to the wrong user whom shared the same family name. The receipt Aramex saw is not the same one that was attached to the box. The one they were provided with did not have the KWI code so they had to search the system by the shipment package name.
After searching, they could only find one match which was the guy in Qatar. Reason being was because the family name was written slightly differently. I think Aramex should have further investigated the issue because only the family name matched, the first name did not. Even though now that I know it wasn’t Aramex’s fault completely I do think they could have done a lot more confirmation before sending the shipment.
The guy I met with was Murad Bdair (Customer Account Team Leader). I think I was the 3rd blogger to meet up with him. He’s a great understanding knowledgeable guy that is willing to help any one that has any problems with their shipments or Aramex overall. You can reach him by calling Aramex and asking for him or sending an email to Murad.Bdair@aramex.com.
I guess I’ll give Aramex another chance, though I just got my first PostaPlus shipment that cost KD 3.5, way less than Aramex’s minimum charge.