You’d think after being a loyal customer for over 5 years they’d treat you decently. I’ve always complimented them to friends and defended them when someone told me they were pretty bad but they totally hit the fan on this one. My car has been in their garage for 2 weeks and they haven’t even touched it yet nor offered me a temporary car.
Two weeks ago I went to Audi because a battery warning sign popped up in my car. After spending over 3 hours waiting for them to replace the battery for an overpriced amount. They then found out the dynamo is actually what was damaged and not the battery. I had to leave with a taxi and leave my car at their garage.
They told me the dynamo piece for my car wasn’t available and had to be ordered from Dubai, it would take a week at max. I waited a week, with no car replacement and I called twice to check on my car. Both times they would tell me they’d call back in ~15 minutes and never call back which got on my nerves. How can you just tell a customer we’ll call you back and just ignore them? How much disrespect can you possibly have for a customer?
The third time I called and explained how I’ve been ignored by terrible customer service, the guy on the phone said the same exact thing, I’ll call you back later. He did eventually call back hours later, telling me the order got delayed by another week. I love how he mentioned the problem was from the Dubai branch and not their branch, like that would make me feel much better and totally okay with waiting another week with no car.
At this stage they could have at least offered me a temporary car because of all the faults and issues they made me go through but no, they’re contempt with how things are. The dynamo piece finally arrives and I think there’s an issue with the piece, I have to wait even more until they get another one.
You’d think they would treat a customer of 5 years with at least some decency. I really like Audi but after this customer service experience I will likely be looking elsewhere. My car hasn’t been touched yet, sitting there for 2 weeks in the service garage and I’m sure after they’re done I’ll be charged a ridiculous amount of money.
Update: I got my car back, read how it went [here].