Sorry you had to scroll down so much, but I wanted everyone to see how much Zain wants me to get their Ramadan offer. I don’t know if it’s just me, keeping in mind that I’m unsubscribed from all Zain ads and promotions, yet I’m spammed with this. There’s a lot to like about Zain, this not being one of them.
According to service hero who’s been surveying consumers since 2010, the satisfaction rate has been increasing and we are set to reach 8.00+ by the end of this year if it continues at the same pace. Their report also goes through the worst rated categories and the best rated categories.
The worst rated categories were Internet Service Providers (ISP), telecoms and hospitals, understandably so. The best rated categories were cafe’s, furniture stores and Islamic banks. Below is a gallery that includes more info. You can rate the brands you want by going through their website [here].
As I have previously mentioned number portability will take place on June 15th. According to the CEO of Viva, Salman Al-Badran all telecoms have dropped the KD 5 fee. Instead, each telecom will end up paying that fee for the user. I did a poll a week back and so far it looks like many will be switching to Viva.[Source]
It’s on everyone’s mind and being able to switch telecoms while keeping your number will be doable very soon (June 15th has been confirmed by multiple sources). I for one can’t wait to switch to another telecom. I think it’s pretty obvious the biggest gainer of all 3 will be the one with the cheapest offers.
Instructions on how to switch your number to another telecom are [here].
According to Al Qabas, telecoms will enable users to switch their number to another telecom mid April. The steps of switching telecoms look fairly simple and I’ve listed the procedure plus the rules. I wonder which telecom will benefit the out most of this and which one will lose the most out of this.
- If your bill is KD 30 or above you have to pay your bill before you switch to another telecom
- To apply, you go to the telecom you want to switch to and request to switch to them, the transition takes upto 24 hours
- No telecom has the right to stop you from switching to another telecom
- Both prepaid and postpaid users are eligible to switch between telecoms
- The telecom you are switching to has the right to drop the fees of switching telecoms (KD 3)
- You can only switch between telecoms once every 30 days
- A new SIM card must be issued by the telecom you switched to
- If you are under a promotion or have free minutes/SMS under your current telecom provider, all becomes void during transition.
Couldn’t find any rules about people have a commitment plan.
Telecommunication companies should really find a way to stop this. I’m getting tired of getting these random spam messages from Estonia(+372) and Somalia(+252). I even kept getting them after Eid was over. I normally use a Wataniya sim card but I know all Telecom’s face this issue. I am aware that you can block contacts, but there’s no point in doing that when I keep getting the message from different numbers.
I keep hearing about unfortunate people coming to Kuwait after a great vacation only to find out their bill is at least 1000KD. Most times this is caused by internet subscriptions, they use their local sim card abroad with 3G on. This means the internet service is functioning even if you don’t want it to. So the internet service is adding to your bill daily.
A friend of mine had a problem with one of the telecomunications which didn’t make any sense. He called their customer serivce and cancelled his internet service. A few months later he got a message that his bill limit was almost reached. He later found out that the internet service was still running. After some discussion they explained to him that he cancelled the internet service but didn’t disable it. Which in my dictionary is pretty much the same thing.
What I suggest is before you travel whilst you’re still in Kuwait, shut off your phone and remove the sim card from your device. Once you arrive to your destination just buy a cheap prepaid number and message everyone telling them they can reach you with this new number. Never insert your local sim card while you’re outside the country or bills will unexpectedly start raining. Only put your local sim card back once you’re back in Kuwait.
The ability to keep your mobile number and switch your telecommunication provider should have been available as of October 2010. Unfortunately it still isn’t, what’s taking it so long is just the paper work. From what I understood they need to adjust regulations for those wanting to switch that have loans. The service should start between July – September.